Returns & Refunds

Revised 11 / 2026

Our return promise

The 30-day clock

The clock starts the day the parcel is delivered. The item must come back unworn, unwashed, unaltered, with tags and packaging.

Four steps to send it back

1. Email support@outfitterly.us with the order number and the item.
2. We reply with a prepaid label and packing notes.
3. Hand it to the carrier and send us the tracking number.
4. We inspect it on arrival and release the refund.

Where your money goes, and when

Refunds return to the original payment method. We release them within 2 business days of the return arriving and passing inspection; banks may take a few more days to show the credit. No shipping is deducted because shipping was free.

Swaps

Exchanges are free while sizes last. If yours has gone, choose a refund or another piece.

If it was our mistake

Damaged, faulty or simply the wrong item? Email within 7 days with photos. Replacement or full refund, our cost, no return shipping charge.

Things we can’t accept

• Gift cards
• Final-sale pieces marked non-returnable
• Anything worn outdoors, washed, altered or damaged after delivery

Late parcels back to us

Use a tracked service — we cannot refund returns lost on the way back.