Shipping Policy

Revised 11 / 2026

The short answer

From our door to yours

Step 1 — you order. Payment clears and the order joins the pick list.
Step 2 — we pack. Monday to Friday, within 1–2 working days. Holidays push this to the next working day.
Step 3 — the carrier moves it. Transit normally runs 1–4 business days after pickup.
Step 4 — it lands. A tracking number arrives by email when the label is made.

Places we deliver

U.S. addresses only. We do not ship internationally at the moment.

Keeping an eye on it

Tracking lives in the shipping email and under My account → Orders. Updates can lag a day behind the parcel.

When plans change

Wrong address or a change of mind? Email support@outfitterly.us at once. Before pickup we can usually fix or cancel it free. After pickup the address cannot be changed; an undeliverable parcel comes back and can be refunded once received.

If the parcel goes missing or arrives hurt

Delivered but absent? Check with neighbours and the carrier, then email us within 7 days. Damaged on arrival? Keep the packaging and send photos within 7 days — replacement or refund at our cost.

Tax

Checkout calculates tax from the delivery address and shows it before you pay.

Not moving

No movement after 10 business days? Email us; we will chase the carrier.